Lopolight is ready to assist you in the event that you experience problems with your Lopolight product. Please read the official .
It states- expressed in common language - that any Lopolight Navigation Light is covered by a 5 year limited warranty. So in the event of failure, Lopolight will exchange a failing light with a working light. Lopolight will cover freight costs to you if the light is less than 2 years old, for older lights we will charge freight based on actual cost.
Now - the nature of our products and their use, means that often the light can be far away from the original place of purchase. It will, in many cases, be accepted that you do not return the failing light. Lopolight may also ask you to send a picture to document the case. In addtion PLEASE fill-out the warranty claim form precisely and completely.
After Lopolight receives your claim, it will be decided if the product is under warranty and whether it is necessary for you to return the failing light.
Please observe if the serial number of the defective product is lower than , we will need some proof of purchase. Lopolight will reply you with further instructions by mail.
Please have a look at the FAQ regarding the Lopolight warranty process
To speed up the Claim process, we need as accurate and detailed images as possible of the defective product.
Here you can see which image documentation we need to be able to make dianosis and make a decision about the right treatment of the complaint.
A minimum requirement of image documentation.
1. Topview + 2. Lensview + 3. Bottomview + 4. Sideview
In addition to speeding up the process, it helps our ambition to avoid asking for the product to be returned, we will only ask for a return if the root cause of the failure is not established with the descriptions and photos received.
HOW TO FILL OUT THE FORM
Please follow the steps outlined in the video.
It is mandatory to fill in the serial number, we know that it sometimes is difficult, but we need it to validate with our production data. All the fields with an * are mandatory fields – the form will not be sent unless these fields are completed.
After sending the claim form you will receive a confirmation email to the email address you have provided with a RMA number, please check that you have received this email, if you have not received this email then the claim form has NOT been sent. You will need to repeat the claim process.
The RMA number should be used if you want to get in touch with us regarding your claim.